TERMS & CONDITIONS 
Frequently asked questions by customers for window cleaning

Does the pole thingy leave spotty marks on the glass with the water ?
Spotty marks are caused by two problems only, either your window frames were not being cleaned properly with a first clean using TFR chemicals, or the cleaners water purification filters & or resin is out of date & needs changing.

What area do you cover ?
I cover the West Midlands & I am happy to travel anywhere in the UK, travel over five miles will incur a 45p per mile charge, to & from the location requested, to cover travel costs up & down the country.

What is a hard access window clean ?
A hard access window clean, is one that is hard to reach, because of a side or back of property extension, that is either too long or too high to reach using a standard cleaning pole, it may require the use of a portable scaffold tower or pressure washer pole to reach. We also offer hard access Highrise cleaning for businesses that are third story & above using a 70ft window cleaning pole, for obvious reasons these cleans are more expensive to deal with and require extra time and materials.   

Do you offer commercial services ?  
Yes i am  fully prepared to do commercial work  for pressure washing, gutter cleaning & window cleaning. 
Feel free to call text or email me for a site visit & no obligation quote.  

Why do you charge more than the other window cleaners ?
There are a few reason for this, i am fully insured, with 16 years time served experience, most window cleaners go out of business within six months, so with me your getting my years of Experience & reliable methods... Also chemicals to clean, & other disposables like, filters, resin, fuel all factor into a fully costed service, i also spend longer cleaning to provide quality over quantity.

Why don't you use ladders ?
I  used to work off ladders many years ago, but I find that after an hour or so moving from house to house up & down a ladder you start getting very worn out & that can lead to accidents, pole fed cleaning when combined with chemicals has also given me results in cleaning that can not be matched by any ladder & squeegee.. But for some reason not everyone is ready to let go of the past with "old fashioned" cleaning.

I own & use a scaffold tower for roof cleaning & access work

Can you come & give me a quote ? 

Yes i can but the prices on the website are fixed so you will pay the price you see here, i don't like the feeling of hiding behind quotes it feels somehow dishonest.  if a job happens to be larger than planned i will give a quote for that.  

Do you do one off cleaning ?

Yes i do but i charge more for a one off clean, because i need to cover the difference of the absence of a regular monthly income.

What is your monthly service like ?
Monthly cleans are an assumed 12 month contract, your first clean will be £35 & your monthly will be £20, you are required to stay for a minimum of 12 months without breaks or skipping months of cleaning to gain the £35 first clean, failure to stick to this, will require us to ask you to pay the difference between a one off & monthly clean, that will be a one off fee of £15 upon any cancellation of 12 months services within that time.

This is designed to prevent bad actors from taking advantage of our services by taking the first clean @ £35 instead of a one off @ £50 , but having no intention to abide by the 12 month term, unfortunately it is rather common for some customers to try that, so we must protect our assets & time.

So if you intend to only have one clean, we ask you please be honest about this & pay the one off fee of £50 for a one off clean. 
I may see fit to discount a first clean for elderly customers over 70, provided they stay for 12 months.

What other services do you offer ?     
I offer Gutter Cleaning inside & out. Pressure washing of driveways, patios, decking, roofs, conservatories
Facades (the walls of your house) sealing driveways & cleaning normal brick walls or any hard surface. I also cut grass & hedges from march to November.

Whats the quickest way to contact you ?
Sending me a text is the most time efficient way to talk to me directly as i am always out working.  

FAQ'S DRIVEWAY CLEANS/PRESSURE WASHING

What is the Driveway Rescue Service
It has been a trend during  2024  that a lot of cheap cowboys are going around offering water only cleans with underpowered machines. I have been asked to do several quotes to repair damage done by incorrect cleaning..
The cowboys concerned mostly turn up in 4x4's or cars with a cheap machine, that can not penetrate to the correct depth to do the clean properly, they don't use proper chemicals, they do not use sand, leading to serious problems & subsidence in the blocks (wobbly blocks) uneven surfaces.. As such i operate a short notice rescue service for those who have been the victim of a cowboy, but be warned the minimum i charge to do this sort of correction is £300.    

Do I need to pay a deposit 
For services of £200, Yes you may need to pay a deposit of £100+ to secure you're booking & pay for materials like sand, biocide & SH & Sealers.. Paying a deposit also proves you can afford the service you have asked for, as benefit of paying the deposit, although not refundable, you will be able to rebook your appointment for up to one month to allow for any unexpected life dramas.  This is now standing policy designed to prevent income loss & wasted materials & assist customers in deciding if they can realistically afford the service requested.  

I am worried about weeds regrowing on my driveway, can you help with this ?
yes a good biocide a product that works over time can take care of biological growth over a 12 month period, also a good pre treatment with either biocide or weed killer is recommended before any pressure washing of your driveway.
Weeds are unfortunately a fact of life, they will regrow in time, how long that takes is down to how often you have them treated with the products described above & the build of your driveway.  Additionally sealing your driveway or surface will add years to your weed free requirements..     

How long does a driveway clean take   ?       
A proper professional clean of a driveway can take anywhere from three to eight hours to do a full clean, chemical treatment plus re-sanding... Sealing a driveway adds additional cost & time & will require an extra day, size is the determining factor on how long a driveway clean can last, but in general a good driveway cleaner can do the clean & re-sanding & sealing inside of one or two days.

Do i have to have sand in my block paving ?
There are many different options for different builds of driveway, some use sand others use  6mm grit one thing is universally true, if your driveway has sand in when it is built, then you will require sand after the clean, this is to stabilise the blocks & replace what was washed out, failure to re-sand will damage your block paving.  Unfortunately re-sanding is not optional..

There is only one exception to this rule & that is a cobblestone driveway laid on a concreate base, these are rare but can easily be mistaken for a block paving permeable driveway. 

I have encountered a few customers whom are under the misguided impression that they can ask me not to re-sand to reduce the price of our services. This is not an option for me, so please don't ask me to do that, i only do proper full cleans, as to do otherwise would cause damage to your driveway, creating legal liability issues & thus damage my reputation.

I would also caution any customer to avoid any company who does not offer re-sanding as standard.  

Driveway & Surface Sealing
Driveway Sealing is often overlooked by customers as a way to provide 2-5 years weed free protection for you're Driveway this is obviously more expensive & will require a visit & quote for larger driveways as the area will need to be measured to get an accurate price for materials needed, plus labour time & costs. It's not mandatory to have your driveway sealed but it is advised for it's basic maintenance.

Again the build of you're driveway will determine how long you're drive will last.
if your driveway is already in bad repair, you will be told to have it repaired before having a sealing done, in this case yearly cleaning is the better option for you.

Imprinted driveways & re-coloring are considerably more expensive & while I am happy to do a quick light clean for these, you must be aware that with each clean, more so with older builds of the imprint, there is a risk that the color will fade with the clean, newer ones are easier to clean and if cleaned regularly may never need a recolouring at all, as long you take a basic reseal once every 2-5 years.             

How often do i need to clean my driveway or patio
This is an open question with many different opinions, some driveways & patios last longer between cleans than others but the longer you leave it, the more it will cost to clean. I advise one clean per year, by a professional cleaner.

if you want you're drive to last longer than 12 months & be weed free for longer, then you will need to invest the extra to seal it.